Branch Manager

Company: Serenity Home Healthcare Inc.
Location: Chicago
Posted on: February 1, 2025

Job Description:

Branch ManagerSerenity Home Healthcare, Inc.The Branch Manager is an expert in the administration of home care agencies and has an in-depth understanding of the laws and regulations of caregiving. This role is responsible for the management and direction of a growing branch of Serenity.Responsibilities

• Oversees the payment of rent, purchasing of supplies and maintenance of the office
• Administer the upkeep and time-keeping of the company car
• Manages the upkeep of relevant business licenses
• Responsible for the managing of personnel, including performance management, recruitment, onboarding, training, dismissal
• Compiles weekly and monthly reports on key performance indicators to be submitted to the administrative managers
• Resolves escalated client and caregiver complaints as needed
• Ensures that utilization hours of insurances are maximized
• Corresponds with case managers on the decline of services and care plan deviations
• Assists in the staffing of remote or special case clients
• Trains and supervises client coordinators, offering continual training
• Receives on-call messages and redirects as need be
• Assists with the posting and monitoring of open visits
• Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements
• Maintains positive relationships with case managers to build and maintain client base
• Advertises, markets, and promotes growth campaigns to offer services to local healthcare organizations
• Implements and interprets service and operational policies, ensuring compliance within state/federal/local and company guidelines
• Ensures the confidentiality of private information for clients and caregivers
• Facilitates weekly team meetings and establishes weekly and monthly goals for the agency
• Oversees recruitment initiatives and coordinates with recruitment supervisors
• Attends marketing meetings and participates in marketing endeavors as needed
• Receives reports from supervisory field visits and monitors completion of visits
• Observes the timekeeping of employees and verifies time in case of missed punches
• Communicates the need for upcoming positions and personnel in advance
• Responsible for overall performance of the locationRequirements
• Bachelor's Degree Preferred
• Five years of experience in Home Healthcare, Homecare, Caregiving or similar field
• 2-3 years of managerial or supervisory experience within the homecare setting
• 24hrs Online Caregiverlist training certificate
• Basic computer proficiency and familiarity with the Microsoft Suite
• Strong attention to detail and documentation
• Excellent written and verbal communication skills
• Superb organizational skills and self-management skills
• Excellent leadership and people skills
• Initiative and drive to see a project through and the company's success
• Valid driver's license, current auto insurance, and a clean driving recordJob Type: Full-timePay: From $23.00 per hourExpected hours: 40 per weekBenefits:
• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insuranceSchedule:
• 8 hour shift
• Monday to FridayEducation:
• Bachelor's (Preferred)Experience:
• Management: 2 years (Required)
• Home care: 5 years (Required)Ability to Relocate:
• Chicago, IL 60636: Relocate before starting work (Required)
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Keywords: Serenity Home Healthcare Inc., Milwaukee , Branch Manager, Executive , Chicago, Wisconsin