Senior Director, Field Enablement Operations

Company: Okta, Inc.
Location: Chicago
Posted on: February 3, 2025

Job Description:

Senior Director, Field Enablement Operations
San Francisco, CA; Chicago, IL; Washington D.C.
Get to know OktaOkta is The World's Identity Company. We free everyone to safely use any technology-anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.Join our team! We're building a world where Identity belongs to you.
The Global Enablement team
Okta's Global Enablement team is at the heart of our growth strategy. We empower customer-facing teams globally with the tools, training, and skills needed to drive business value at every touchpoint. Working closely with cross-functional teams including Sales, Technical Solutions, and Operations, we deliver innovative solutions that maximize business impact and scale globally.
The Enablement Operations team within Global Enablement plays a critical role in optimizing and scaling Okta's enablement processes, systems, and tools globally. The Senior Director of Enablement Operations will lead this team, drive enablement operational excellence, and ensure the long-term success of Okta's enablement programs.
The Senior Director, Enablement Operations opportunity
As the Senior Director of Enablement Operations, you will lead the strategy, execution, and optimization of Okta's global enablement operations, systems, communication and learning design teams. Reporting to the SVP of Global Enablement, you will collaborate with your peer set and senior leaders across Okta to align enablement programs with business goals and drive operational efficiencies that scale across the organization.
This is a senior leadership role where you will shape the vision and direction for enablement operations globally, lead a high-performing team, and build scalable, data-driven systems and processes that enable Okta's continued growth.
What you'll be doing

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• Recruit, mentor, and inspire a talented team of enablement operations professionals. Foster a culture of collaboration, accountability, and continuous improvement to ensure success and drive global impact.
  
• Define and execute a strategic roadmap for enablement operations, ensuring alignment with Okta's global business objectives and GTM initiatives while partnering with senior leadership to ensure OKRs and priorities are met.
  
• Shape the global strategy for enablement operations, building scalable systems, processes, and tools that enhance efficiency and performance across Okta's teams.
  
• Own Okta's enablement tools stack (LMS, CMS, analytics tools, etc.), ensuring integration with other systems and optimizing the overall tech stack for efficiency and user adoption.
  
• Identify and remove operational bottlenecks through designing and implementing automated workflows to increase efficiency and scalability, therefore ensuring that Okta's enablement efforts are as impactful as possible.
  
• Collaborate with your enablement leadership peer group to ensure that enablement initiatives align with business needs and drive measurable results.
  
• Lead change management efforts for the rollout of new tools, systems, and processes to Okta's global GTM teams while also designing and delivering comprehensive training & adoption programs to ensure successful deployment and engagement.
  
• Establish KPIs to measure the effectiveness of enablement programs, and develop interactive dashboards to track performance; use data-driven insights to refine processes, ensuring continuous program improvement.
  
• Lead the creation of interactive, user-friendly dashboards and reports to provide stakeholders with actionable insights while ensuring transparency in reporting and aligning reporting structures with business objectives.
  
• Oversee the global scalability of enablement programs, ensuring that regional needs are accounted for while maintaining alignment with global standards and strategies.
  
• Oversee the creation of an enablement communications strategy that gives employees what they need, when they need it, and establishes the Global Enablement team as the single source to keep the field in the know.
  
• Own relationships with vendors providing enablement technologies inclusive of overseeing the selection, implementation, and performance evaluation of new tools and ensuring Okta maximizes value from its investments.
  
• Manage the evaluation process for new enablement technologies, from assessment through contract negotiation, implementation, and ongoing monitoring to ensure tools evolve in line with Okta's business needs.
  
• Lead the strategy, development and enhancement of Okta's learning experience, ensuring that customer-facing teams across regions have access to high-quality, impactful learning resources.
  
• Work with Learning and Development to create learning programs that seamlessly integrate across Okta's platforms to improve accessibility and engagement.
  
  What you'll bring to the role & what we're looking for
  
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  • 10+ years of experience in field enablement operations and/or business operations within high-growth, technology companies, with at least 5 years in leadership roles.
    
  • Proven experience in scaling global field enablement programs, with expertise in aligning them with business objectives and driving measurable outcomes.
    
  • Deep knowledge of enablement technologies (e.g., LMS, CMS, knowledge management systems, AI tools, analytics platforms) and experience managing tool stacks across global organizations.
    
  • Advanced proficiency in data visualization tools (e.g., Tableau) and SQL or Python to drive data insights and continuous program improvement.
    
  • Familiarity with CRM systems (Salesforce preferred) and experience managing systems integrations and automation to streamline operational workflows.
    
  • Strong project management and program execution skills, with the ability to drive cross-functional initiatives and deliver results in a fast-paced, global environment.
    
  • Excellent communication skills for presenting to executive leadership, driving alignment across teams, and ensuring stakeholder engagement.
    
    Additional experience that we value
    
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    • Experience in a high-growth SaaS or technology company, particularly in identity management, cloud infrastructure, or security.
      
    • Familiarity with sales methodologies (e.g., MEDDPICC, Challenger, Solution Selling) and experience enabling sales or technical GTM teams.
      
    • Knowledge of DevOps, cloud technologies, or Okta's core identity and security solutions.
      
    • Proven experience managing and scaling global enablement programs across distributed teams and markets.
      
      Okta's Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company's actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It's our expectation that our managers and leaders embody these core competencies:
      
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      • Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
        
      • Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
        
      • Develops Talent: Developing people to meet both their career goals and the organization's goals.
        
      • Drives Results: Consistently achieving results, even under tough circumstances.
        
      • Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.
        
        Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.
        The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between: $206,000 - $308,000 USD. The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $230,000 - $346,000 USD.
        What you can look forward to as a Full-Time Okta employee!
        
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        • Amazing Benefits
          
        • Making Social Impact
          
        • Fostering Diversity, Equity, Inclusion and Belonging at Okta
          
          Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today!
          Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
          Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy.
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Keywords: Okta, Inc., Milwaukee , Senior Director, Field Enablement Operations, Executive , Chicago, Wisconsin