Customer Service Team Lead
Company: VirtualVocations
Location: Chicago
Posted on: January 23, 2025
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Job Description:
A company is looking for a Customer Service Team Lead
responsible for supervising service desk agents and driving
performance success.
Key Responsibilities
Supervise a team of 10-20 service desk agents and manage
recruitment, training, and performance assessments
Implement quality improvement efforts and maintain operational
efficiency by addressing outages and ensuring timely
deliverables
Train and coach service desk personnel to enhance service quality
and maximize staff utilization
Required Qualifications
BA degree and 4+ years of relevant experience or a Master's degree
with less than 2 years of experience; experience may substitute for
a degree
Experience in government contracting
4 or more years of service desk and customer service experience
preferred
Experience in Quality Improvement Processes
Must be able to obtain and maintain a public trust clearance
Keywords: VirtualVocations, Milwaukee , Customer Service Team Lead, Hospitality & Tourism , Chicago, Wisconsin
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