Customer Support Team Leader
Company: VirtualVocations
Location: Chicago
Posted on: January 26, 2025
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Job Description:
A company is looking for a Customer Support Team Leader to lead
a team of customer support agents in delivering exceptional service
to healthcare facilities.
Key Responsibilities
Lead and coach a team of customer support agents to achieve
top-tier performance metrics
Handle customer escalations and resolve complex issues
professionally
Monitor team performance, identify trends, and implement
performance improvement initiatives
Required Qualifications
Experience leading teams of at least 10 customer support agents
Extensive background in customer-facing roles with expertise in
healthcare facilities
Proven ability to manage customer escalations effectively
Experience in remote work environments with multinational teams
Hands-on leadership style with a focus on mentoring and
development
Keywords: VirtualVocations, Milwaukee , Customer Support Team Leader, Hospitality & Tourism , Chicago, Wisconsin
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