Site IT Support Analyst II

Company: Genesis10
Location: Oak Creek
Posted on: March 20, 2025

Job Description:

Genesis10 is seeking a Site IT Support Analyst II with our client. This is a 12-month contract position. This role pays $18-22/hour W2 based on experience. This on-site role is located in Oak Creek, WI.

Increase your chances of an interview by reading the following overview of this role before making an application.

Job Description:

Individuals in this job position perform work at the entry level within this job family.
Site IT Support (SIS) Analyst II are business, function, or process specialists and can be technology generalists or specialists. Demonstrates the ability to clearly express ideas, risks both verbally and written, in a positive and effective manner to their supervisor and team members, and business stakeholders. Effective in communicating status to the team. Demonstrates confidence and active listening to confirm understanding of the customer needs to support the deliverable. They act within well-defined policies and procedures and can explain them to others with supervision. Normal focus is on
existing products or processes.

Responsibilities: Onsite Technology Support provides in-person assistance to employee end users including:
Responds to telephone calls, emails, and personnel requests for technical support.
Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network
Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems
Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
Training users on use of new technology and software
Performs pro-active monitoring of client's computer systems through appropriate tools.
Documents, tracks, and monitors problems to ensure timely resolutions.
Participates in various IT projects working with internal and external teams.
Support a small Site(s) within country - oversight of up to 200 IT end users, no direct reports
Maintaining IT hardware equipment inventory.

Requirements: A 4-year degree in Computer Science, Engineering, or related discipline.
Strong interaction and interpersonal skills specifically listening, providing guidance,
Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches
and to recommend the most feasible and economical solutions.
Follow company standards and apply policies consistently.
Strong verbal communication skills, including the ability to document operations procedures
Availability to work rotating shifts and holidays
A Fluency in English
A driving license (B)

About Genesis10:
For six consecutive years, Staffing Industry Analysts ranked Genesis10 a top staffing firm in the U.S., placing thousands of consultants and employees in contract, contract-for-hire, and permanent placement roles across the United States every year. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can discuss the unique benefits offered for that particular client.

Benefits of Working with Genesis10:
--- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
--- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
--- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
--- Behavioral Health Platform
--- Medical, Dental, Vision
--- Health Savings Account
--- Voluntary Hospital Indemnity (Critical Illness & Accident)
--- Voluntary Term Life Insurance
--- 401K
--- Sick Pay (for applicable states/municipalities)
--- Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., the Best Company for Work-Life Balance, the Best Company for Career Growth, Diversity, and Leadership, among other things. To learn more and view all our available career opportunities, please visit our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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#DIG10-SW

Keywords: Genesis10, Milwaukee , Site IT Support Analyst II, Professions , Oak Creek, Wisconsin