Technical Business Analyst III - Digital Product - Billing & Payments
Company: Northwestern Mutual
Location: Franklin
Posted on: April 5, 2025
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Job Description:
At Northwestern Mutual, we are strong, innovative and growing.
We invest in our people. We care and make a positive
difference.Role OverviewFrom the initial payment on an insurance
application until a payment is made to a surviving beneficiary,
money movement is central to almost every transaction we process at
Northwestern Mutual. ISA Billing & Payments is right at the heart
of it with $15B+ of revenue annually spanning more than 3.5M
billing accounts. Processing client payments with absolute high
accuracy and precision is essential to building and maintaining
trust with our clients, field and HO servicing teams. As a
Technical Business Analyst III, you will work on a talented
cross-functional team of Product Managers, Business Analysts,
Engineers and Subject Matter Experts in an agile methodology to
deliver on outcomes. You will dive deep and lead definition of
business requirements for strategic and transformational efforts
impacting the Billing & Payment capabilities. A foundation of
business and technical fundamentals should be complemented by
soft-skills in building relationships, effectively eliciting and
documenting requirements, critical problem-solving skills, and
working toward shared goals.Primary Duties &
Responsibilities*Business Expertise: Use knowledge and experience
to provide some expertise in at least one business area or domain
while working to gain a broader understanding of business and
domains surrounding the main focus. Articulate recommendations
based on analytics. Continuously expand knowledge across the
enterprise to ensure a holistic understanding of business needs.
*Current State, Future State and Gap Analysis: Independently assess
and document current state across multiple processes, business
areas and domains. Think strategically to understand business
drivers and define "target state" solutions.*Gather Requirements:
Responsible for fact-based requirement gathering and be able to
analyze across business domains. Understand the problem state and
unmet needs of the client. *Author User Stories and/or Features:
Translate requirements to technical details to build and validate
use cases and user stories around a product. Author user stories
and/or features independently with medium complexity while
participating and collaborating in some higher complexity
situations. Support and provide thoughts and ideas throughout the
development process as needs arise. Communicate effectively with
technical teams to ensure clarity and alignment. *Test Plan Review:
Assist with coordinating and solution delivery test plans for
medium complex efforts by participating in, and ensuring business
sign-off of testing processes for medium and large efforts.
*Project Management: Use project management skills to successfully
complete and advance work. *Stakeholders: Articulate the features
and user stories with business stakeholders. Build and maintain
relationships with business partners and knowledge share as
needed.Qualifications*Bachelor's degree. *2-4 Years Prior
Experience with at least 2 working in a Business Analyst level
role. *Ability to leverage strong communication skills and
relationships to influence outcomes while navigating conflict and
decision making. *Domain expertise via previous internships or
similar roles in the past. *Certifications demonstrating mastery of
role specific competencies. *Deep familiarity of agile & scrum
development environments.*Proven experience translating product
requirements into technical requirements and work through ambiguity
*Solves moderately complex problems; analyzes and recommends
possible solutions using experience, evaluation, judgment and
precedents.*Ability to work in a highly matrixed
organization*Knowledge Preferred: formal business analyst,
engineering or testing experience, knowledge of the financial
services industry, familiar with BI tools, and familiar with Agile
and Scrum framework.Compensation Range:Pay Range -
Start:$64,820.00Pay Range - End:$120,380.00Northwestern Mutual pays
on a geographic-specific salary structure and placement in the
salary range for this position will be determined by a number of
factors including the skills, education, training, credentials and
experience of the candidate; the scope, complexity as well as the
cost of labor in the market; and other conditions of employment. At
Northwestern Mutual, it is not typical for an individual to be
hired at or near the top of the range for their role and
compensation decisions are dependent on the facts and circumstances
of each case. Please note that the salary range listed in the
posting is the standard pay structure. Positions in certain
locations (such as California) may provide an increase on the
standard pay structure based on the location. Please click here for
additional information relating to location-based pay
structures.Grow your career with a best-in-class company that puts
our client's interests at the center of all we do. Get started
now!We are an equal opportunity/affirmative action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, gender identity or
expression, sexual orientation, national origin, disability, age or
status as a protected veteran, or any other characteristic
protected by law.If you work or would be working in California,
Colorado, New York City, Washington or outside of a Corporate
location, please click here for information pertaining to
compensation and benefits.FIND YOUR FUTUREWe're excited about the
potential people bring to Northwestern Mutual. You can grow your
career here while enjoying first-class perks, benefits, and
commitment to diversity and inclusion. -
Keywords: Northwestern Mutual, Milwaukee , Technical Business Analyst III - Digital Product - Billing & Payments, Professions , Franklin, Wisconsin
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